- Discover Financial Services
- Phoenix, AZ
- 03-02-2024
Job Description
We are looking for a Lead Problem Management Specialist to join Discover Financial Services. In this role, you will be responsible for managing the life-cycle of Corporate Risk Management Problems, identifying root causes, minimizing future impacts, and documenting resolutions. You will collaborate with various teams to ensure timely issue resolution and risk mitigation.
Responsibilities
- Manage the life-cycle of assigned Problems, perform root cause analysis, and coordinate actions for issue resolution.
- Monitor service level agreements, maintain problem inventory in ServiceNow, and propose process improvements.
- Mentor Service Support Specialists and ensure quality documentation standards are met.
Required Qualifications
- Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
- 4+ years of experience in Consumer Banking Call Center Operations, Project management, or related fields.
Preferred Qualifications
- Bachelor’s degree in Business, Information Technology, Mathematics, Analytics, Engineering or Statistics.
- 1+ years of risk management or people management experience.
Application Deadline
The application window for this position is anticipated to close on Mar-06-2024. Apply now!
Compensation
Base pay ranges from $75,500.00 to $127,900.00 plus additional incentives. Total compensation depends on factors such as experience, education, and skills.
Benefits
- Paid Parental Leave
- Paid Time Off
- 401(k) Plan
- Medical, Dental, Vision, & Health Savings Account
- STD, Life, LTD and AD&D
- Recognition Program
- Education Assistance
- Commuter Benefits
- Family Support Programs
- Employee Stock Purchase Plan
Discover offers a range of benefits. Learn more at MyDiscoverBenefits.com. Apply today!
Discover is an equal opportunity employer committed to diversity and inclusion.