Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist - CRM to join Discover Financial Services, a leading digital banking and payments company. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, minimizing future impacts, and documenting resolutions in collaboration with various teams. Actively managing and escalating risks and customer-impacting issues is a key aspect of this role.

Responsibilities

• Manage the life-cycle and coordinate actions to resolve assigned Problems.
• Challenge root cause analysis, identify solutions, and ensure appropriate controls are in place.
• Maintain service level agreements and monitor problem status in ServiceNow.
• Identify and suggest process improvements and mentor team members if assigned.

Required Qualifications

• Associate’s degree in Business, Information Technology, or related field.
• 4+ years of experience in Consumer Banking, Project Management, or related fields.

Preferred Qualifications

• Bachelor’s degree in relevant field.
• Experience in risk management or people management is a plus.

Application Deadline

The application window for this position is anticipated to close on Mar-06-2024. Apply now!

Compensation

Base pay ranges from $75,500.00 to $127,900.00 with additional incentives.

Benefits

We offer various benefits including Paid Parental Leave, Paid Time Off, 401(k) Plan, and more. Visit MyDiscoverBenefits.com for details.