Lead Problem Management Specialist - CRM

Job Description

We are looking for a Lead Problem Management Specialist - CRM to join Discover Financial Services, a leading digital banking and payments company. In this role, you will be responsible for managing the life-cycle of assigned Corporate Risk Management Problems, identifying root causes, minimizing future impacts, and collaborating with various teams to resolve issues effectively.

Responsibilities

• Coordinate actions to resolve issues and perform root cause analysis.
• Manage service level agreements and escalate issues as needed.
• Maintain problem inventory and documentation quality.
• Identify and propose process improvements and mentor team members.

Required Qualifications

• Associate’s degree in Business, Information Technology, Mathematics, Analytics, or Statistics.
• 4+ years of experience in Consumer Banking Call Center Operations or related fields.

Preferred Qualifications

• Bachelor’s degree in related fields.
• 1+ years of risk management or people management experience.

Application Deadline

Apply by Mar-06-2024. Early applications are encouraged.

Compensation

Base pay ranges from $75,500.00 to $127,900.00 with additional incentives.

Benefits

• Paid Parental Leave
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• Recognition Program
• Employee Stock Purchase Plan

Visit MyDiscoverBenefits.com to learn more.

Apply now!