- Silver Diner Development, LLC
- Middle River, MD
- 03-06-2024
Job Description
POSITION OVERVIEW: The Server is the key Associate in delivering the Silver Diner brand to our guests. You are responsible for providing Silver Diner hospitality to our guests, generating sales, delivering food & beverage orders and properly handling POS functions.
RESPONSIBILITIES:
- Ensure:
- Each guest receives outstanding service including greeting every guest within 30 seconds of being seated
- Every order is delivered 100% correct
- Suggestively sell to every guest
- Write down all orders & repeat back to the guests to ensure accuracy
- Ring drink & food orders into POS immediately
- Accurately account for all guests at your tables when ringing in POS
- Deliver guest checks according to Silver Diner standards, collect payment & deliver change promptly
- Knowledge of all food & beverage specs
- Actively pre-bus your tables to allow for quick turn around time, clear dishes from your tables & those around you
- Maintaining a clean station stocked to Silver Diner standards
- Complete all assigned side work
- Work as part of a team, communicating clearly and constructively
BRAND DELIVERY:
- Be on time for work
- Maintain a positive, fun-oriented attitude to your work
- Keep yourself, your uniform and your station sparkling clean at all times
- Strictly follow all uniform standards
- Knowledge of SMG scoring standards for Speed of Service & Accuracy of Order
- Know and ensure delivery of the Silver Diner Brand
COST BALANCING:
- Properly account for all sales
- Proper cash handling
- Properly portion all self-service items (i.e.: Soups, creamers, butters etc.)
REQUIRED EDUCATION & LICENSING/CERTIFICATION
Silver Diner values education from on-the-job learning demonstrated through consistent career growth as well as formal education.
REQUIRED EXPERIENCE
Minimum: 1-2 years experience as a Server or Bartender is preferred.
DESIRED CHARACTERISTICS
- Exceptional aptitude for Guest Service
- Excellent communication skills
- Contagiously friendly, outgoing & energetic
- Organized
- Sense of urgency
- Able to multi-task
- Able to think & act quickly while maintaining self-composure
- Able to meet all schedule requirements
PHYSICAL REQUIREMENTS
The work area includes: food, refrigeration, knives, toasters, syrup dispensers, plates/bowls, slippery floors, and, at times, high temperatures. It is a physically intense environment requiring stamina and the ability to tolerate heat, walk-in coolers, lift/maneuver boxes weighing up to 35 pounds, and stand/walk on hard surfaces for 10-12 hours per day...