IT Support Specialist

  • 3SI Security Systems Inc
  • Malvern, PA
  • time-alarm-solid 02-29-2024

Job Description

The IT Support Specialist at 3SI Security Systems Inc is a key role responsible for the efficient operation of the organization's information technology systems and infrastructure. You will collaborate with various departments, provide technical support to employees, manage IT projects, and ensure the organization's technology needs are met.

Primary Responsibilities

  • Provide technical support for hardware, software, and network-related issues.
  • Install, configure, and maintain IT equipment.
  • Monitor system performance, troubleshoot problems, and implement solutions for optimal performance.
  • Manage software licenses, updates, and patches for compliance and security.
  • Assist in planning, implementing, and maintaining IT infrastructure.
  • Coordinate IT projects, including upgrades and installations.
  • Collaborate with stakeholders to enhance technology efficiency.
  • Develop and maintain system documentation and policies.
  • Stay informed about IT trends and recommend technology enhancements.

Requirements

  • Strong project management and prioritization skills.
  • Excellent communication and collaboration abilities.
  • Problem-solving and analytical capabilities.
  • Ability to work independently and adapt to change.
  • Bachelor's degree in IT, Computer Science, or related field.
  • 2+ years experience in IT systems, networks, and infrastructure.
  • Proficiency in operating systems, networking, and hardware troubleshooting.
  • Experience with cloud services and virtualization technologies.

Additional Details

  • Location: Malvern, PA with hybrid schedule.
  • Travel: <10% for company events and conferences.
  • Compensation: $55,000-$65,000 yearly salary.