Help Desk Technician

Job Description

Position: Help Desk Technician

About the role: As an integral part of the Information Technology Team, the Help Desk Technician is responsible for providing desk side support to ensure correct installation of computer software products, timely modification and repair of hardware malfunctions, and prompt resolution of technical problems while providing user education. Additionally, the Help Desk Technician will assist the IT Systems Administrator with activities related to the upkeep, maintenance, and administration of computer systems, network infrastructure, server infrastructure, phone system, and email, as well as support IT Department projects and initiatives.

Responsibilities:

• Respond to and assist users with hardware, software, network, and other computer-related needs proactively and as needed.
• Configure and maintain employee Active Directory accounts, email accounts, phone extensions, and other system access.
• Install, configure, and test new equipment, software, and other peripherals as required.
• Track service requests and time spent on those requests through company ticketing software.
• Maintain asset inventory documentation across company devices.
• Assist with server maintenance, network maintenance, data backup, and server documentation creation.
• Educate and train employees on computer-related skills and participate in educational opportunities.
• Accomplish organization's goals by accepting personal ownership for assigned tasks, exploring opportunities to add value to job accomplishments, and following tasks through to completion in a timely manner.
• Other related tasks as assigned.

Requirements:

• Associate's degree in Information Technology or equivalent experience/education.
• Minimum of 2-3 years of professional IT experience.
• Working knowledge of PC networks, servers, software and hardware installation and maintenance, Active Directory, VPN, deskside support, networking, Microsoft Office products, backup procedures, and ticketing software.
• Strong independent and teamwork traits, problem-solving skills, time management, and confidentiality adherence.
• Excellent communication, interpersonal, organizational, and presentation skills.
• Ability and willingness to travel and work in different locations.
• Physical requirements: ability to lift materials, stand for extended periods, etc.

Benefits:

• Competitive base salary.
• Comprehensive benefits package.
• Traditional 401k plan with company match.
• Paid time off, including holidays.
• Learning opportunities within a collaborative workplace.