- VASA Fitness
- Centennial, CO
- 2024-02-01T00:00:00Z
Member Experience Lead
Location: [Add location here]
Job Type: Full-Time
Job Description
The Member Experience Lead (MEL) at VASA Fitness is a pivotal role responsible for driving the club towards exceptional member experiences and results. This engaging, positive, and organized professional oversees the Member Experience Specialists, ensuring they embody the club's 'UPLIFT' culture and values in all interactions. The MEL leads by example, recruits, hires, and trains team members, and promotes the club's offerings.
Responsibilities
- Ensure all MES create and maintain the 'UPLIFT' culture in the club.
- Implement the welcoming, non-intimidating VASA experience for guests and members.
- Recruit, hire, and train all MES team members.
- Lead by example to ensure the club's culture and values are embedded in every interaction.
- Promote REVIVE sales and maintain a clean and friendly environment.
- Support the General Manager in forecasting staffing needs and conducting interviews.
- Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
- Delegate tasks to maximize efficiencies and create balanced workloads.
- Teach and coach MES staff on VASA's non-intimidating approach to converting guests to members.
Leadership and Coaching
- Communicate, lead by example, and motivate the team to embrace the brand's values and approach.
- Proactively provide ideas and solutions to move the business forward.
- Delegate tasks and responsibilities to achieve club goals and build strong relationships with team members.
- Provide coaching that inspires commitment and positive change.
- Give input and feedback in succession planning conversations.
Benefits
- $19.20 per hour + Commission and Bonus Opportunities.
- Healthcare benefits for employees working 20+ hours per week.
- Two complimentary gym memberships and 401k options.
- Paid Time Off (hourly), Health, Dental, Vision Benefits, and Paid Parental Leave for 30+ hours per week employees.
- Flexible Vacation Plan and Paid Holidays for 40 hours per week employees.