Member Experience Lead

Member Experience Lead

Company: VASA Fitness

Reports to: General Manager

Direct Reports: Member Experience Specialists

FLSA: Hourly, Non-Exempt

Compensation: $19.20 per hour + Commission and Bonus Opportunities!

Job Description

At VASA Fitness, we are seeking a passionate, motivated Member Experience Lead to join our team. This position will play a crucial role in creating an uplifting and welcoming atmosphere for our members. The ideal candidate will be engaging, positive, diligent, organized, and able to lead a high-performing team.

Responsibilities

• Ensure all Member Experience Specialists create and maintain the 'UPLIFT' culture in the club.
• Implement the welcoming, non-intimidating VASA experience through the guest-to-member journey and create an exceptional brand experience for guests and members.
• Recruit, hire, and train all Member Experience Specialists team members.
• Lead by example and ensure the 'UPLIFT' culture and values are the foundation for every communication and interaction.
• Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop.
• Maintain the club so equipment is functioning, the facilities are clean, and the staff are friendly and helpful.

Management Responsibilities

• Support the General Manager (GM) by forecasting upcoming staffing needs.
• Have frequent conversations with Member Experience Specialists team members to understand changing work.
• Schedule and facilitate training for new Member Experience Specialists team members.
• Collaborate with the GM to create a welcoming environment for interview candidates and new hires.
• Constantly evaluate team member-to-member interactions.
• Provide in-the-moment coaching and feedback to recognize success and address opportunities for improvement.
• Delegate tasks to maximize efficiencies and create balanced workloads and validate completion.
• Teach and coach Member Experience Specialists staff on VASA's non-intimidating approach on how to convert a guest to a member.
• Support GM in creating sales plans that are achieved by addressing and coaching successful behaviors and tactics.

Leadership and Coaching

• Communicate, lead by example, and motivate your team to understand and develop a passion for the brand, our values, and our approach.
• Proactively provide ideas and solutions to help move the business forward.
• Ability to prioritize tasks to achieve club goals during scheduled shifts and be able to adjust priorities as the business dictates.
• Delegate tasks and responsibilities to ensure work is completed and club goals are achieved.
• Build trust and strong relationships with all team members.
• Provide coaching in the moment that inspires commitment and positive change.
• Give input and feedback to GM in succession planning conversations.

Benefits

• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships.
• 401k options.