- Foundever
- Saint Paul, VA
- 03-07-2024
Job Title: Intuit Customer Support Specialist (No Outbound Calls)
Company: Foundever
Location: Wise, VA
Job Type: On-site
Salary: Competitive
Foundever™, a global leader in the customer experience industry, is seeking an Intuit Customer Support Specialist to join their team in Wise, VA. As part of our commitment to employee development, we provide comprehensive training and growth opportunities, with a significant percentage of promotions being internal hires. In this role, your primary responsibility will be delivering exceptional customer service through inbound communication channels, which may involve voice, chat, and email interactions. We pride ourselves on empowering our team members to find solutions while following established processes to ensure customer satisfaction.
Responsibilities
- Handle inbound service calls with professionalism and customer-centric focus.
- Drive customer satisfaction through effective communication via voice, chat, and email.
- Navigate efficiently through various systems and tools to provide accurate assistance.
- Participate in ongoing training and skills development initiatives to enhance your performance.
Qualifications
- Strong communication skills with the ability to multitask effectively.
- Solution-oriented mindset with a positive and proactive approach.
- Desire to grow within a reputable company and work collaboratively with a team.
- Must be at least 18 years old with a high school diploma or equivalent qualification.
- Live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293 as this is an on-site position.
- Successful completion of a background check is required.
Benefits
- An award-winning company culture with a focus on employee well-being.
- Work on-site to provide the best customer service experience.
- Opportunity for professional growth and advancement within the company.
- Comprehensive paid training and benefits package.