Inbound Customer Services Representative

Job Description

We are seeking a dedicated Inbound Customer Services Representative to join Foundever, a global leader in customer experience solutions. As a key member of the team, you will handle inbound service calls to drive customer satisfaction through various communication channels. This role requires strong communication skills, problem-solving abilities, and a commitment to delivering top-notch service.

Responsibilities

• Handle inbound service calls efficiently and professionally.
• Drive customer satisfaction through voice, chat, and/or email communications.
• Navigate through multiple systems with ease to assist customers effectively.
• Participate in ongoing training and skill development opportunities.

Qualifications

• Strong communication skills and ability to multitask effectively.
• Positive attitude and willingness to advance in a reputable company.
• Ability to work both independently and collaboratively within a team.
• High school diploma or GED equivalent and 18+ years of age.
• Must live within 50 miles of 10431 Pinnacle Dr, Wise, VA 24293.

Benefits

• Opportunity to be the first point of contact for clients.
• Receive paid training and benefits to support your well-being.
• Be part of an award-winning culture with career advancement prospects.