Guest Service Agent

Job Description

We are looking for a dedicated Guest Service Agent to join the team at Hampton Inn Virginia Beach-Oceanfront North. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and memorable.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage reservations and check-ins efficiently.
• Handle guest inquiries, requests, and complaints professionally.
• Ensure a high level of customer satisfaction through personalized service.

Requirements

• Previous experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and in a fast-paced environment.
• Attention to detail and strong problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Work in a friendly and welcoming team environment.
• Discounts on hotel stays for you and your family.