Member Services Representative

Member Services Representative

Location: Corporate Office (remote positions available)

Job Type: Full-Time, Monday-Friday 11:00AM - 8:00PM

Salary: $15.00 per hour

Job Description

At VASA Fitness, we are looking for a Member Services Representative to join our team. As a part of the Member Services team, you will be responsible for providing an excellent experience to our members by addressing their questions and concerns via phone, email, and chat in a supportive and inclusive manner.

Responsibilities

• Create a friendly and positive first impression on our members, their guests, and the public.
• Address and resolve membership concerns and requirements.
• Meet or exceed all quotas provided by your leader, both personally and as a team.
• Accurately record all information regarding member relations internally and with external vendors.
• Research and resolve member issues through the use of a computerized database.
• Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative and consistent customer service.
• Accurately record data from phone conversations and member visits into appropriate databases.
• Collect on past due accounts.

Benefits

• Healthcare benefits for employees working 20+ hours per week.
• Two complimentary gym memberships, one for yourself and one to give away, plus 401k options.
• Paid Time-Off, Health, Dental, and Vision Benefits, Paid Parental Leave for employees working 30+ hours per week.
• Flexible Vacation Plan and Paid Holidays for employees working 40 hours per week.