- Foundever
- Appalachia, VA
- 02-23-2024
Job Description: Customer Support Specialist (No Outbound Calls)
Foundever is a global leader in the customer experience (CX) industry, providing exceptional service to global industry clients through inbound calls only - no cold calling. We are currently seeking a Customer Support Specialist to join our team at our location in Wise, VA.
Responsibilities:
- Handle inbound service calls professionally and efficiently.
- Deliver high-quality customer service through voice, chat, and email communications.
- Navigate through various systems and tools to assist customers effectively.
- Participate in ongoing training and skill development programs.
Qualifications:
- Strong communication skills with the ability to multitask.
- Problem-solving mindset and can-do attitude.
- Eager to advance your career within a reliable company.
- Ability to work independently and collaboratively in a team environment.
- Must be 18+ years old with a high school diploma or GED equivalent.
Opportunity:
As a Customer Support Specialist at Foundever, you will be the first point of contact for clients, handling inquiries, complaints, and providing resolutions. Empower yourself to take initiative and follow established procedures to ensure customer satisfaction.
What You'll Enjoy:
- An award-winning culture with 35+ years of industry-leading experience.
- On-site work environment with opportunities for career growth.
- Paid training and benefits to prioritize your well-being.
If you are passionate about delivering exceptional customer service, enjoy working in a dynamic team environment, and are ready to advance your career, apply now!