- Berkeley Heights, NJ
We are looking for a passionate and experienced Beauty Advisor (Hybrid) to specialize in the Hair Color/Hair Care category for our client's prestigious brands. As a Beauty Advisor, you will play a key role in providing expert guidance and exceptional customer service to consumers and stylists through various communication channels.
- Represent the company professionally through voice and online interactions.
- Ensure high-quality standards are met across all communication channels.
- Maximize service levels efficiently while adhering to established metrics.
- Identify and suggest innovative strategies to influence consumer purchase decisions.
- Maintain flexibility in schedule to support business needs.
- Provide tailored responses that address consumer issues effectively.
- Collect consumer insights and feedback to support brand initiatives.
- Educate consumers on product usage and benefits.
- Identify cross-selling opportunities and introduce new products to consumers.
- Build strong customer relationships and maintain accurate records of interactions.
- Resolve consumer issues promptly and fairly, ensuring customer satisfaction.
- Document product feedback for development purposes.
- Ensure accurate data entry in CRM systems.
Experience level: Experienced
Requirements: Valid Cosmetology License, 3-5 years of salon color experience, strong communication skills, attention to detail, and proficiency in MS® Word.