Beauty Advisor (Hybrid)

  • Cella
  • Berkeley Heights, NJ
  • time-alarm-solid 02-06-2024

Job Description

We are looking for a passionate and experienced Beauty Advisor (Hybrid) to specialize in the Hair Color/Hair Care category for our client's prestigious brands. As a Beauty Advisor, you will play a key role in providing expert guidance and exceptional customer service to consumers and stylists through various communication channels.

Responsibilities

  • Represent the company professionally through voice and online interactions.
  • Ensure high-quality standards are met across all communication channels.
  • Maximize service levels efficiently while adhering to established metrics.
  • Identify and suggest innovative strategies to influence consumer purchase decisions.
  • Maintain flexibility in schedule to support business needs.
  • Provide tailored responses that address consumer issues effectively.
  • Collect consumer insights and feedback to support brand initiatives.
  • Educate consumers on product usage and benefits.
  • Identify cross-selling opportunities and introduce new products to consumers.
  • Build strong customer relationships and maintain accurate records of interactions.
  • Resolve consumer issues promptly and fairly, ensuring customer satisfaction.
  • Document product feedback for development purposes.
  • Ensure accurate data entry in CRM systems.

Qualifications

Experience level: Experienced
Education: Bachelors
Requirements: Valid Cosmetology License, 3-5 years of salon color experience, strong communication skills, attention to detail, and proficiency in MS® Word.